Dashboard — reading the score, recommendations and synchronization status (WordPress & WooCommerce)

Objective

This guide explains how to read and interpret the security score displayed in the Securantis dashboard for WordPress/WooCommerce, access the associated recommendations, and verify the synchronization status between the agent on your site and the Securantis platform.

Who this article is for

• WordPress administrators / site owners
• Security managers of a WooCommerce store
• Anyone wishing to understand the result of a Securantis scan

What you will see in the dashboard

• Numeric score (integer) evaluating the overall posture
• Qualitative mention (grade) and status (good / warning / critical)
• List of checks and detailed recommendations
• Date/time of the scan (timestamp "ran_at")
• Synchronization status with the remote platform
• WooCommerce-specific information when the extension is detected

Prerequisites

• Securantis plugin installed and activated on your WordPress
• Active license (if applicable to your subscription)
• WordPress administrator access
• For stores: WooCommerce protection/module enabled

Interpreting the score and status

1. Numeric value

• The score is an integer. It represents the overall quality of the checks performed (the higher it is, the better the state).

2. Grade and qualitative status

• A high value yields a positive grade. The platform translates the score into three operational states:
  • good : score ≥ 75
  • warning : 50 ≤ score < 75
  • critical : score < 50

3. Date and time of the scan

• The dashboard displays the date/time of the last scan. This timestamp is used to verify the freshness of the data.

4. Recommendations and details

• Each item impacting the score is accompanied by a concrete recommendation (fix a configuration, update, strengthen a header, etc.).
• Checks include WordPress elements (core, plugins, themes, debug mode, file editor, XML-RPC, security headers) and, if present, WooCommerce-specific verifications.

Verifying the synchronization status

The dashboard indicates whether the scan result has been successfully synchronized with the remote platform. A successful synchronization means the data (score, summary, timestamp, list of checks) is available on the Securantis side for centralized monitoring and alerts.

Steps to read and confirm the status (procedure)

1. Open the Securantis dashboard in the WordPress admin

• Log in with an administrator account.
• Go to the Securantis menu then to "Dashboard". Interface labels may vary depending on the site language.

2. Locate the score

• Identify the main score and its coloring (sometimes via a visual class: active / warning / danger).
• Note the date/time of the last run (ran_at).

3. View the checks details

• Open the detailed checks section to see which verifications were executed and which recommendations are proposed.
• For each recommendation, read the description and the suggested action (update, configuration, manual verification).

4. Check synchronization

• The dashboard indicates whether the last scan has been synchronized. If a synchronization failed, the page will display a differentiated state (failed, pending or in progress).

5. Useful actions from the dashboard

• Start a manual progressive scan.
• Resume or cancel an ongoing scan (if a scan was interrupted).
• In the WooCommerce sections, refresh the snapshot or synchronize e‑commerce events if available.

Expected result

• Score visible and readable, accompanied by a qualitative status and a date/time.
• Recommendations associated with each problematic check.
• Clear indication of synchronization: successful or error (with error message when available).

Cautious settings and best practices

• Schedule regular scans (for example daily) to quickly detect regressions.
• Never automatically delete suspicious files without human review: Securantis identifies and quarantines, but any deletion or restoration must be decided by an administrator.
• Enable automatic updates for WordPress, themes and plugins if your policy allows; otherwise, apply them promptly after testing.
• For WooCommerce stores, keep a backup before any major operation (updates, quarantine restoration).
• Ensure WordPress email sending is functional if you expect to receive notifications. Use the email test function if available.

Common errors and frequent messages

• Scan interrupted: occurs if the process is interrupted (browser session closed, PHP timeout, cron stopped). Resuming or restarting the scan will yield a complete result.
• Synchronization failed: can be caused by network blocking, outbound access restrictions (firewall or host), or certificate problems. Check connection logs and network settings.
• Score stuck at the same value after fixes: sometimes the platform requires a new full scan to recalculate the score. Run a full scan or use the "Continue" command if a scan was interrupted.

Step-by-step troubleshooting

1. If synchronization fails:

• Verify the server's outbound connectivity (allow HTTPS outbound connections to the Securantis platform).
• Check that scheduled tasks (WP‑Cron or system cron) are running correctly.
• Review the latest event logs on the Securantis interface and the PHP/server logs to identify network or SSL errors.

2. If some recommendations seem incorrect:

• Manually validate the impact of the recommendation (for example, verify that the reported PHP version is indeed the one in production).
• If a file is flagged as suspicious, place it in quarantine for review rather than deleting it permanently.

3. If the score is abnormally low:

• Review the list of failed checks, prioritize technical fixes (critical updates, disabling debug mode, HTTPS configuration).
• After fixes, run a full scan and check for the updated score to appear.

Precautions and limitations

• Recommendations are based on automated checks and heuristics; they should be validated by an administrator before any sensitive deletion or modification.
• Malwares or compromised files are not removed automatically. The tool offers quarantine and manual restore/delete actions.
• Results may depend on hosting configurations (file permissions, cache, proxies); adapt actions accordingly.

When to contact Securantis support

Contact support if:

• Synchronization remains failed after network and cron checks.
• You observe inconsistent behavior between the local dashboard and the Securantis platform.
• The WooCommerce module reports specific problems you cannot resolve.
• You need help interpreting a technical check or managing quarantined files.

What to provide to support

• Date and time of the last scan (visible in the dashboard).
• Clear description of the problem and steps already taken.
• Screenshots of error messages or relevant sections (do not attach passwords or private keys).

Conclusion

The Securantis dashboard provides a synthetic score, actionable recommendations and the synchronization status. Use the information to prioritize fixes (updates, configuration) and feel free to quarantine suspicious files for review. If synchronization fails or you need help with a complex situation, support can assist you after verifying the provided elements and following the applicable security procedures.